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In this article, you will learn more about the security measures we have implemented to protect your data. Our goal is to provide you with a high level of security and privacy so that you can rely on our services.

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Security and Privacy Measures

CertificationsISO 27001:2022 and SOC 2 certified
GDPR ComplianceYes, we are GDPR compliant. For more information, please refer to our DPA.
Application Hosting LocationWe host nuwacom in the Microsoft Azure EU Cloud. The preferred server location is Frankfurt am Main, Germany.
LLM Hosting LocationThe models currently used on the nuwacom platform are primarily hosted in Frankfurt, Germany, and Gävle, Sweden.
Data Center CertificationsAWS: Visit the AWS Compliance page and the ISO Certification page. Azure: Visit the Azure Compliance page and the ISO Certification page.
BackupsFull daily backups
Backup LocationPhysically separate Azure location within the European Union
Availability99.99% uptime - Visit our Status Page in case of issues.
AuthenticationStrong and flexible password policies, multifactor authentication (MFA), and single sign-on (SSO)
AuthorizationRole-based access control (RBAC)
Data EncryptionTLS 1.2/1.3 for data in transit, AES-256 for data at rest
IPv6 SupportYes

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Data, Privacy, and Security of LLMs

Your inputs, outputs, and company data are secure and are not used for other customers or to improve LLM models. These data are neither accessible to other customers nor to OpenAI or other providers and are not used to enhance LLM models or optimize Microsoft and third-party products.

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Client separation

Each client has dedicated hardware for data, separate storage, isolated RDB disks, an individual vector database, a unique nuwacom domain, and independent scaling capabilities. This customized infrastructure ensures optimal performance and security for every client. Bildschirmfoto 2025-07-23 um 14.29.52.png For further information or any questions, feel free to contact us at any time.
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